Last updated: [Feb 2026]

Grounded Civil Services is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the *Privacy Act 1988 (Cth)*.

This Privacy Policy outlines how we collect, use, disclose and protect your personal information.

1. What Information We Collect

We may collect personal information including:

* Your name

* Company name

* Phone number

* Email address

* Project details or enquiry information

* Any other information you provide via our contact form, email or phone

We may also collect limited website usage data (such as IP address and browser type) through website analytics tools.

2. How We Collect Information

We collect personal information when you:

* Submit a contact form on our website

* Email or call us directly

* Engage our services

* Subscribe to communications (if applicable)

3. How We Use Your Information

We use your information to:

* Respond to enquiries

* Provide quotes and services

* Communicate about projects

* Maintain client records

* Improve our services

We do not sell, rent or trade your personal information to third parties.

4. Disclosure of Information

We may disclose personal information where required:

* To contractors or professional advisers assisting in service delivery

* To comply with legal or regulatory obligations

* Where otherwise permitted or required by law

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information is stored securely using password-protected systems and secure cloud-based services.

6. Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate.

To do so, please contact us using the details below.

7. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand website traffic and improve user experience. You can disable cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us here.